Established global change capability

The Challenge

A global business services and finance organisation was running multiple major transformation programmes simultaneously; Order to Cash, Source to Pay, Record to Report. AI, automation, ServiceNow, Workday and procurement policy changes all moving in parallel, with no consistent change capability to hold it together across functions and geographies.

Leaders and programme teams lacked clarity on how to prepare people for change, drive adoption and create consistency across communications, stakeholder engagement and business readiness. Collaboration across global sites was weak — duplication was rife, learning wasn’t being shared, and delivery was suffering for it.

The Solution

Strategic change advisory support was provided to Global Process Owner Directors and senior leaders across finance, procurement, customer service and HR, shaping practical approaches to planning, adoption and programme execution.

To build internal capability, a research based Leading Change Fundamentals video series was designed and delivered for Global Business Services and Finance teams, backed by a wider development programme of masterclasses and short learning videos covering the psychology of change, vision and case for change, stakeholder and audience analysis, change impact assessment, communication planning, business readiness and change planning fundamentals.

A Global Change Community of Practice was established and facilitated to drive collaboration and alignment across change initiatives. A Global Change Network of senior leaders and site leads was created to support rollout of a new Buy Pay Channel Procurement policy, building local ownership across regions.

The change strategy for a global ServiceNow rollout across IT and HR was also designed, procurement and customer service leaders were coached, and QA review and advisory support was provided for an in-flight Workday implementation.

The Result

Change management capability was built across Global Business Services and Finance through scalable learning and direct leadership engagement. Over 100 mid to senior professionals were reached through masterclasses and capability programmes. Collaboration and knowledge sharing improved through a global community of practice and senior change network. Organisational readiness increased for complex transformation across AI, automation, HR and procurement. Programme leaders shifted towards structured, people focused approaches, with measurable improvement in adoption outcomes across global teams.